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FAQ

Feel free to contact me for more information.

  • General terms and conditions
    The studio offers the service of photo editing, video editing, production of animated whiteboard videos, animated ads for social networks and design for prints. The service is contracted and delivered online. The project is guaranteed to start within 7 days. After that, if it has not been started we guarantee the money back. The start of the project begins with the production planning, briefing or storyboard. Payment is made in cash or divided by 50% at the time of contracting and the other part in the final delivery. There is no reimbursement for changes in service of lesser value when the project is already underway. After approved and finalized video, it is delivered through the cloud (clouds, Google Drive, DropBox, etc.) or directly on the channel of choice. Suggested other delivery options are open, but we do not deliver to your home. We offer the option of uploading the video to our Youtube channel in “public”, “unlisted” and or “private” mode, indefinitely, depending on the need of the contractor.
  • Formats adapted to the main digital media
    In addition to traditional formats, we deliver content in vertical and square resolutions, common to Facebook, Twitter, Instagram, Email and WhatsApp. Contact us for another possible custom destination.
  • Privacy
    All information is kept confidential by the Studio. No information will be disclosed in emails, websites or social networks, except by written or verbal authorization from the contractor.
  • Delivery and deadlines
    The project is guaranteed to start within 7 days. After that, if it has not been started we guarantee the money back. The delivery of a video can vary from 5 days to two weeks, and depends on the complexity of production. In case of unforeseen circumstances, the delivery date may extend for more days, previously notified to the contractor.
  • Free sample
    We produced a quick 10-second sample of the video as a visual reference. Sample is accompanied with the Studio watermark.
  • About Voiceover
    We are innovating and following the trend of big brands like Google and we do automated voiceover by robots. Robots programmed to faithfully simulate the human voice with intonation and diction. Automated voiceover has no additional video cost. Voiceover by a contracted professional is charged separately. If you do not like it, the contractor can send his own recorded voice to be inserted into the project at no additional cost.
  • Plans and values
    The value of the video is charged per minute (60 seconds). In 2019, each service had an average value of $90 / minute. In the investment of the second video, prices gain a discount of $10.
  • What we don't do
    We do not capture external images, 3D animations, 360 degrees video and special effects in After Effects. Complex animations check when hiring. We do not record CDs / DVDs or deliver media or home services. The correction of images is free with the video. We see image correction, the simple adjustment of color, light and improvements in the photo. The modification known as “Photoshop” a photo, which changes elements of the image, may be charged depending on the case.
  • Money back
    The money can be returned within 7 days if the project has not started.
  • Payment
    Payment can be made by TransferWise as we are in Brazil. We accept payments by Paypal.
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